Q: I lost my registration code. What can I do?A: Feel free to contact us by sending an email to firstname.lastname@example.org. If you've changed your email address, please tell us your email address you used when you purchased.
Q: I got a read error message, what can I do?A: The read error message means the DVD has been scratched or there is a new protection. First, please ensure you have installed the latest version of our software. You can visit to check if there is a new version released.Secondly, please check if the surface of the DVD is clean and scratch-less. If the DVD has been scratched slightly, please click "yes" when our program prompts you to ignore read errors. And if possible, you can try to copy it from another DVD drive or computer.If the DVD is a new released movie and you are sure it hasn't been scratched, it may have a new copy protection. Please choose "Export ifo files ..." from the File menu to export the IFO files of the DVD. Then send the exported file to email@example.com. We'll attempt to fix it as soon as possible.
Q: I have more questions, what should I do?A: Feel free to send your additional questions, bug reports or suggestions to firstname.lastname@example.org. Usually we'll reply to you in 1 business day. If you meet any problem when using our program, please describe your problem in detail. And please choose "Export Log file ..." from the File menu to export the log file of our program. Then send the exported file to email@example.com.
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